Lake Toya Tsuruga Resort Hikari no uta

I loved the modern Room with a nook, and this was my second visit in several years. Last time I came in summer and found dead insects collecting in the drain of the private open-air bath in the guest Room, which was very unpleasant. This time I visited in winter and looked forward to it, assuming that wouldn’t happen.However—this time there was an extremely strong chlorine smell! It clung to my skin like after getting out of a swimming pool. It was just overwhelming... Because I have sensitive skin, I suffered from itching for several days...That said, the large public bath is too hot for me, so I ended up using the private open-air bath in the guest Room anyway. There was no chlorine smell at all last time—what happened? The Onsen in the guest Room is a key part of the trip for me, so I would really like to see this improved.I’ve pointed out some negatives, but everything else is excellent. Since the living area and bedroom are separate, I can get ready in the morning without waking my husband, and thanks to proper blackout curtains we can sleep in as well. As before, we had a Japanese course dinner this time too, and every dish was delicious again. The staff were kind as well; even though working abroad must come with many challenges including language barriers, their warm hospitality and wonderful smiles made our stay truly memorable.As this is part of the Uta series there are no complimentary drinks in the fridge or lounge service, but they are available for a fee so it wasn’t an issue at all. Just like last time, the fantastic Paraguayan harp performance was still there—I enjoyed it until the very end.I was also happy to receive lovely sweets as a Diamond member benefit.Other than the chlorine smell from the private open-air bath in our guest Room, everything was nearly perfect—so please do consider improving that point.

I once stayed near Lake Akan and had a wonderful experience, so this time I returned to Tsuruga Resort after a long time.The Facility, staff, and meals were all excellent and very satisfying. If I had to mention something, the large public bath was cold while washing, and the barking of dogs from the lower floor in the evening and morning was quite noisy. This time I stayed in the West Wing, so next time I would like to stay in the East Wing.