Otaru Kourakuen

We stayed for one night from November 11th with a family of five. Since opportunities to travel with my parents, both over 80 years old, are limited, we wanted to choose a "wonderful and comfortable ryokan" and decided to try this place based on reviews. The facility is almost entirely barrier-free, allowing my elderly parents to use wheelchairs comfortably and safely. Above all, the hospitality of the staff was exceptional. They not only noticed things but also took proactive approaches rather than just observing, which seemed to reflect the brand strength of Kourakuen. It’s rare for every staff member we interacted with to be so outstanding—this truly represents their brand. The meals were beautifully presented and delicious; even my mother, who usually eats very little, finished her meal completely. The complimentary massage at the spa was also excellent. Our entire family rated our stay as excellent, and my elderly parents expressed their desire to live long enough to visit again.This is an accommodation we would love to visit again during flower season for its exceptional hospitality. We sincerely thank all the staff who made our stay so special!

We chose this accommodation based on the high review ratings and were not disappointed. The staff's hospitality and high-level service made for a truly satisfying trip. For Otaru sightseeing, we walked from Otaru Station and used a taxi waiting near the Music Box Museum, which cost 2,800 yen. The lounge offers beverages such as coffee and beer. As this is a premium accommodation, the guests were all refined, allowing us to enjoy a quiet and peaceful time without crowds. Events like the bonfire café and relaxation lounge were also well-organized. There are stairs leading to the large public bath, which might be challenging for those with mobility issues. Meals featured excellent presentation and seasonal flavors served in beautiful dishes; while portions were small, they suited me perfectly. I expected more seafood unique to Otaru but found it was not particularly emphasized in the menu.