Villa Kita-Karuizawa Elwing

We stayed while our child had multiple allergies.After contacting you, we made a Reservation because you said you could prepare an elimination diet for dinner.For the breakfast buffet, you provided detailed information listing the allergens in each dish, as well as the ingredients down to the component level.You even created an Excel spreadsheet.We have stayed at many Hotels while traveling, but this was the first Hotel that provided such detailed ingredient information for every buffet item.I imagine it required a great deal of work, and I feel very sorry to have caused you extra trouble, but we were able to enjoy our meals with complete peace of mind. We sincerely appreciate your thoughtful care.Everyone at the Hotel was also courteous and wonderful in their response.Thank you very much.

The yakiniku course here is so delicious that you'll crave it regularly. The Room is spacious, clean, and comfortable to stay in! However, the heating is not on when entering the Room, making it cold... It takes some time to warm up, so improving this would be appreciated.