Hakone × Akomodasi populer dengan matahari terbenamKamar dan fasilitas yang dinilai tinggi di Hotel·penginapan gaya Jepang

We stayed here for a trip to Hakone to celebrate my mother’s 88th birthday. The Room was spacious and comfortable, with a direct view of Mt. Fuji, and every dish at the French dinner was excellent. My mother was truly delighted, and we were very satisfied. Although it was a bit small, it was also great to be able to use the large public bath at such a luxury Hotel. (At Fujiya Hotel, there was only the in-room bathroom.)

We stayed for two nights over a long weekend. Having stayed at many Hotels and Ryokan for more than 30 years, I can say without hesitation this was truly top-tier. The location is convenient, and the atmosphere feels as if you are surrounded by a Japanese garden. The Room was just the right size for a couple, and although it wasn’t mentioned on IKYU, the toilet was completely separate. There is a spotless shower room fully stocked with shampoo and other amenities right by the entrance to the in-room open-air bath (free-flowing natural hot spring), so you can wash comfortably before soaking. The view was exceptional—beyond the beautiful greenery, you can see the mountains of Gora. The water quality was excellent as well; it had a silky feel that left our skin smooth, which delighted my wife. The cuisine and service can only be described as outstanding. Every dish showed inspiration from the chef— even a single simmered course featured different vegetables prepared with different stocks, plated together. Most places simply pour one thickened broth over everything, but this was on another level altogether. Finding anchovy inside butterbur made me laugh—in a good way. Even side dishes were thoughtfully crafted (for example, new onions fried after being seasoned with beer). Every course had creativity and ingenuity, and ingredients never felt repetitive throughout the meal. I was also impressed by our attendant’s memory and her fluent explanations of each dish. Overall, I felt the attendants here are exceptionally professional: poised posture, no unnecessary small talk at all—none of the typical “Where are you visiting from?” or “What have you seen today?” And yet they were never cold; they maintained warm smiles throughout. If we had initiated conversation ourselves, I’m sure they would have chatted—but when you’re tired, it’s nice not to be forced into talking. Everything felt thoroughly well managed; my wife and I even remarked that explaining such intricate cuisine so smoothly requires real intelligence—and it seems certain there must be regular study sessions involving the chef. Dinner on our second night did not repeat a single item from the first night. Finally, after checkout they kindly drove us to Hakone Open-Air Museum—and I accidentally left my wallet at the Ryokan. A male staff member promptly brought it all the way to us on site; we are truly grateful. Next time I plan to bring my discerning parents as well—they will definitely be satisfied. Thank you in advance for your continued hospitality then too.

I traveled solo as a woman, and I would definitely like to stay again. It was a wonderful Accommodation. I could feel the staff’s thoughtfulness in so many ways. I requested the Shuttle Service, and when we arrived, they first had everyone sit down and then called us to the counter when it was our turn to check in, so there was no need to stand in line unnecessarily. The Room was spotless—not a speck of dust—and the comfortable sofa, plentiful power outlets, and the in-room bath were all extremely clean with a great view; it was perfect. The large public bath was just as clean and wonderful. From both the large public bath and the in-room bath, we could hear many Japanese bush warblers singing; it was my first time ever bathing while listening to so much birdsong. Having both sleepwear and loungewear for inside the building was also very helpful. All necessary amenities were provided. As for the food, it seemed even the plates were warmed before serving, and there were plenty of hot dishes, which I really appreciated. There was also sparkling wine for a toast; I’m not good with alcohol, but they let me choose alcoholic or non-alcoholic options. They refilled my water right away and didn’t ask whether I wanted to order drinks either—so for someone like me who usually eats with just water, it felt very comfortable and reassuring. From what I overheard, they did ask neighboring guests about drinks, so I think they considered whether or not each guest needed prompting. They also served each course at a great pace. I ordered both dinner and breakfast and was completely satisfied. Points that concerned me → This is largely because my understanding of Hakone is limited, but the road used by the Shuttle Service is quite mountainous, and I got carsick on both trips. I don’t usually get motion sickness easily; another 15 minutes might have been risky for me. On the way back from the museum you took me to (where you dropped me off), I returned to Odawara by bus without feeling sick at all—so perhaps buses are simply more stable? Just in case, having waterproof sick bags placed in each seat pocket might provide peace of mind. Next time I will take motion-sickness medicine before boarding. Separately from that: I chose a Plan that included afternoon tea, but since it seems there are dedicated teaspoons for it (special utensils), stains stood out on them noticeably. The cutlery brought with my meal and canelé had no issues at all—so if those special teaspoons are difficult to maintain properly, perhaps there’s no need to use dedicated ones. I’ve listed what concerned me above, but there were far more wonderful points than anything else—it truly became an amazing refreshment from everyday life. Thank you very much.

I was very much looking forward to this stay. Although prices were high everywhere during the New Year season, I chose this place hoping for a somewhat better experience. The entrance and lobby decor were lovely, and while the portions of each dish were not large, the meals were very delicious. The miso soup at dinner was so tasty that I had seconds! Perhaps because I expected a certain level of quality from the Ryokan, some aspects stood out to me. The staff in charge of service and cooking appeared to be foreign nationals. While this is not an issue in itself, their Japanese was limited, which often required me to adjust how I communicated with them. It might have been just on that day, but it seemed they hadn't learned how to properly wear traditional kimono attire and still had much to learn about customer service. The room with an Onsen was absolutely wonderful; warm Onsen water constantly flowed into it, allowing me to enjoy it countless times during my stay. However, perhaps due to structural reasons, there was mold around the sink area and spider webs could also be seen—this part was disappointing.