Hoshino Kazari

I’m disappointed.

We were really looking forward to this trip from Tokyo. We stayed with two pets and a baby. There is an additional fee of 4,000 yen per pet. That in itself was fine, but the dog food that should have been included in the 4,000 yen, as well as wet wipes and the so-called “dog set,” were not provided for two pets (it is officially stated that these are included in the fee), so we felt we were charged unnecessarily. What disappointed us most was that the Accommodation had not been properly cleaned. There was hair and dust everywhere in the Room, and there was hair left in the bathroom as well—we ended up cleaning it ourselves before using it. When we called, an automated message said they could not answer at the moment, which turned our trip into a very unpleasant memory. The building is new and looks clean at first glance, but because cleaning is so poorly done, it feels dirty. Under the bed there was trash like old contact lenses (no idea how long they had been there) and what looked like a dog toy rolling around... I am an IKYU diamond member and have stayed at many Accommodations, but I have never experienced anything like this.