Plaza Inn Mizusawa

Our Efforts Regarding COVID-19 We would like to express our sincere gratitude for your continued support. At Plaza Inn Mizusawa, we have been implementing measures to address the spread of COVID-19. Following the lifting of the state of emergency in 39 prefectures on May 14, we have revised our "COVID-19 Prevention Measures" based on the "Guidelines for Preventing the Spread of COVID-19" provided by industry organizations such as the All Japan Ryokan Association, Japan Ryokan & Hotel Association, Bridal Culture Promotion Association, and Japan Hotel Association. We kindly ask for your understanding and cooperation. 【Accommodation】 - Hand sanitizers are available at the front desk counter. - Ventilation and alcohol disinfection are conducted during room cleaning. - For the health and safety of our guests and public hygiene, our front desk staff wear masks. - The frequency of alcohol disinfection for high-touch areas such as doorknobs, doors, and elevator buttons has been increased to once every hour. - Hand sanitizers are placed near the elevators on each floor to create a more convenient environment for our guests. 【Restaurant】 (Kikusui & Quatre Saisons) - Hand sanitizers are placed near the restaurant entrances to create a more convenient environment for our guests. - Tables are disinfected with alcohol. - For frequently touched utensils such as tongs and spoons, the replacement frequency has been increased to ensure stricter hygiene management. - Hand sanitizers are also available in the restrooms. - At Quatre Saisons, dining in the garden is available. 【Banquet Halls】 - Hand sanitizers are placed near the entrances of each hall to create a more convenient environment for our guests. - Hand sanitizers are also available in the restrooms on each floor. - The frequency of alcohol disinfection for high-touch areas such as doorknobs, doors, stair railings, and elevator buttons has been increased to once every hour. - For frequently touched utensils such as tongs and spoons, the replacement frequency has been increased even during banquets to ensure stricter hygiene management. - Upon request from guests, staff serving at general banquets and weddings will wear masks. - Shuttle Service buses are disinfected and wiped down after each use. - Regarding the necessary ventilation volume as per the Ministry of Health, Labour and Welfare, the air conditioning system of the Hotel, which complies with the Building Management Act at the time of construction, meets the required standards without the need for special ventilation. To further avoid the "Three Cs" (closed spaces, crowded places, and close-contact settings), doors are temporarily opened before, during, and after banquets to allow air circulation in the venue. 【Efforts Throughout the Property】 1. Increase in the number of hand sanitizers The number of hand sanitizers on each floor has been increased to create a more convenient environment for our guests. 2. Promotion of regular disinfection The frequency of alcohol disinfection for high-touch areas such as doorknobs, doors, stair railings, and elevator buttons has been increased to once every hour. 3. Wearing masks during customer service For the health and safety of our guests and public hygiene, staff members wear masks during customer service. 4. Enhanced communication with guests If staff determine that a guest is unwell, they will proactively communicate with the guest more than before. 5. Mandatory health checks for staff upon reporting to work All staff are required to submit a health declaration upon reporting to work. Staff with a body temperature of 37.5°C or higher or those feeling unwell are prohibited from coming to work. 6. Establishment of a task force In the event of an unwell staff member, a task force will directly monitor the health and situation of the affected staff. 7. Restriction of entry for non-related individuals For certain offices, when there are no wedding or banquet events, the monitoring system on each floor will be further strengthened. 8. Encouragement of remote work and taking paid leave Based on the work situation, we actively encourage remote work and taking paid leave to reduce the risk of infection and spread among staff. 【Requests to Our Guests】 - To ensure a safe environment for all, we kindly ask for your cooperation in using hand sanitizers upon entering the Property or restaurant. - Guests with a fever or feeling unwell are kindly requested to refrain from visiting the Property or restaurant. - To prevent infection and spread, our staff are permitted to wear masks. We appreciate your understanding. - If you feel unwell, please inform the nearest staff member. Please note that the above measures are subject to change based on future requests from government agencies or industry organizations. We will inform you of any updates accordingly. Plaza Kikaku Co., Ltd. Plaza Inn Mizusawa