Yuhigaura Onsen Kasyouen

Kashoen Group's Initiatives for the Post-COVID Era　　　　　　　　May 8, 2023 Thank you very much for choosing the Kashoen Group among the many accommodations available and for taking the time to read this. Due to the impact of the novel coronavirus, the Kashoen Group has long established its own standards, focusing on hygiene management through disinfection, sterilization, and mask-wearing. With the transition to Category 5 on May 8, rather than returning to pre-COVID practices, we aim to explore new approaches to hygiene management and hospitality. We kindly ask for your understanding and cooperation to ensure that you can continue to enjoy your stay safely and comfortably. 【Kashoen Group Hygiene Management Standards】 ■ Hygiene Management for Employees 1. Staff will no longer wear masks. However, from the perspective of hygiene management and infection prevention, employees will continue temperature checks and hand disinfection (recorded upon arrival and after temperature checks). 2. Regular ventilation and sterilization in backyards and offices will continue (frequency to be set and reviewed). 3. The COVID Safety Measures Committee will be dissolved as of May 8. ■ Hygiene Management within the Property 1. Regular ventilation of public spaces within the Property will continue (frequency to be reviewed). 2. Disinfectant will remain available on each floor's elevator hall, various locations, and in Rooms (to continue for the time being). 3. In addition to regular Room cleaning, disinfection cleaning will be conducted on frequently touched areas such as remote controls, switches, and Room keys (to continue as part of hygiene management standards). ※ Safety measures will be thoroughly implemented using photocatalyst coating (8/26, 27, 9/17). https://youtu.be/KKcXu_3tPUo (Implementation scene/Reported in Taiwan on YouTube) 4. CO2 sensors installed at the front desk → Removed. 5. Thermal cameras with disinfection at dining area entrances → Disinfection only (optional). 6. Ultrasonic sprayers (hypochlorous acid water) for room disinfection in large bath changing rooms → Removed. 7. UV air circulation purifiers installed in crowded areas of the Property → Removed. ■ Requests to Guests: Towards New Standards 1. Alcohol hand disinfection, temperature checks, and identity verification at check-in → Disinfection only (optional). 2. Please disinfect your hands when entering the dining area (optional). ■ For Your Continued Comfort COVID has necessitated changes to our previous practices. Some measures will continue, so we kindly ask for your understanding in advance. 1. To maintain social distancing, we are simplifying check-in and check-out processes and providing guidance via documents (or QR codes). 2. We recommend pre-payment to reduce waiting times caused by congestion. ※ Depending on the Property, check-out from your Room may be possible. 3. We will continue to refrain from Room guidance and provide information in written form (varies by Property). ■ Suspended Services 1. The use of the snack bar within Kashoen will remain suspended for the time being. 　　　　May 28, 2020 Revised　July 1, 2020 Revised　July 22, 2020 Revised　November 6, 2020 Revised　November 20, 2020 Revised　July 22, 2021 Revised　September 13, 2021 Revised　November 20, 2022 Revised　March 13, 2023 Revised　May 8, 2023 Owl Corporation (Kashoen Group) General Manager ※ Please note that the above measures may change depending on future virus outbreaks and the policies of the government and related organizations. In such cases, we will provide updates accordingly.