■Measures to Prevent the Spread of COVID-19■
Thank you very much for choosing Super Hotel.
We would like to express our sincere gratitude to government agencies and healthcare professionals who are working tirelessly to prevent the spread of COVID-19.
At Super Hotel, we place our guests’ health first. To ensure you can stay with peace of mind, we have further strengthened our hygiene measures and will provide hospitality with careful attention to social distancing.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
[Enhanced Hygiene Measures]
1. At check-in, we will confirm your identity and take your temperature.
2. Hand sanitizer is available at the entrance to the front desk and lounge, and we encourage all guests to use it.
3. We disinfect frequently touched areas in public spaces and guest rooms using disinfectant. (Front desk counter, self check-in machines, elevator buttons, doorknobs, switches, tables, remote controls, slippers, etc.)
4. We regularly disinfect shared areas in the front desk/lobby/lounge. A protective screen has been installed at the front desk counter to help prevent droplet transmission (except at some locations).
5. At select Hotels as well as newly opening Hotels going forward, we have introduced “photocatalyst air purifiers” that provide deodorizing and sanitizing effects.
[Front Desk & Staff]
1. Employees take their temperature before work and thoroughly practice handwashing; they also use alcohol-based sanitizer and wear masks.
2. With social distancing in mind, our staff will maintain a distance of 2 meters or more while providing heartfelt service with an “eye smile.”
3. Thanks to our PIN code system, you can depart smoothly with no key and no checkout.
[Breakfast]
At some locations, seating has been reduced and layouts have been adjusted to increase distance between guests.
[Boost Your Immunity! Three Initiatives]
Through these three initiatives designed to support immunity activation, we provide peace of mind for our guests.
●Point 1: Safe, clean comfort with fresh air
・Diatomaceous earth ceiling
Our ceilings use natural diatomaceous earth materials that are effective for antibacterial/antiviral purposes. Natural humidity control and air purification help keep guest rooms comfortable at all times.
・Photocatalyst air purification system
This clean & safe air purification system (manufactured by Uvix) provides deodorizing/sanitizing effects and is also used in medical facilities.
・Thorough sanitization
We strictly implement measures such as disinfection throughout the Hotel and placement of alcohol-based sanitizer.
●Point 2: Activate immunity & relieve stress through the power of water
・Healthy ionized water
Healthy ionized water is high-energy water produced using MICA processing technology patented in eight countries worldwide. Water throughout the property—including guest rooms—supplies bathrooms as well. Its superior permeability and antioxidant properties have been proven beneficial for maintaining good health.
・Natural Water + Silica
For guests who request no cleaning during a Multiple Night Stay, we offer an original mineral water gift featuring excellent permeability/antioxidant properties that may also help support immunity activation.
・Natural Onsen / High-concentration artificial carbonated bath
Relax in a natural Onsen or carbonated bath to ease physical fatigue and everyday stress. Unwind both body and mind—and enjoy a restful night’s sleep.
・Our staff wear masks while maintaining a distance of 2 meters or more from guests as they provide attentive service.
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●Point 3: Peace of mind through social distancing × hospitality
・Maintaining a distance of 2 meters or more
Our staff wear masks while maintaining a distance of 2 meters or more from guests as they provide attentive service.
・Eye smile
Even while wearing masks, we respond with an “eye smile” so our spirit of hospitality comes through clearly.
・No key / No checkout
With our PIN code system there is no need to stop by the front desk at checkout time. While keeping physical distance appropriate, we will see you off with an energetic farewell greeting.
Photos explaining these measures are also available on our website showing what is actually being implemented; please feel free to review them as well if you wish.