The St. Regis Osaka

At The St. Regis Osaka, we prioritize the comfort, safety, and well-being of our guests, employees, and local community above all else. While maintaining a focus on safety and hygiene, we continue to provide memorable experiences for our guests. 【Entrance and Lobby】 - High-touch areas such as elevator buttons and stair railings are cleaned and disinfected with increased frequency. - Frequent handwashing and sanitization are conducted in work areas. - Hand sanitizers are placed at the hotel entrance, front desk area, near elevators, fitness Facility, meeting rooms, etc., with an increased number of stations available. - Signage encouraging social distancing is installed in the lobby; furniture or fixtures may be removed or rearranged to ensure proper distancing. - Mobile technology is utilized for mobile check-in/check-out to reduce contact opportunities. - New technologies like electrostatic sprayers capable of medical-grade disinfection are being evaluated for implementation starting July 2020 across various markets. - All employees wear masks during their shifts. 【Guest Rooms】 - Guest rooms undergo thorough cleaning after check-out. - Medical-grade disinfection is applied to high-touch points such as doorknobs, tables, bedside tables, furniture handles, light switches, thermostats, curtain handles/rods/buttons for opening/closing curtains/blinds/shades (if applicable), telephones/keypads/remotes/alarm clocks/TVs/door guards/scopes/trash bins/faucet handles/toilet flush levers/shower handles. - Masks and alcohol-based sanitizers will be provided in each guest room starting mid-June. - Used room keys are sanitized. 【Restaurants & Bars】 - Guests' health conditions (e.g., fever/cough/cold symptoms) are checked upon arrival; entry restrictions may apply if necessary. - Alcohol-based sanitizer is available at restaurant entrances. - Visit times are adjusted to avoid crowding. - Menu covers are disinfected after each use or menus can be accessed via QR codes. - Buffet-style food service has been suspended; individual servings replace shared platters. – Sugar/jam/honey/etc., provided individually packaged instead of communal containers/displays where applicable per item type availability preferences requested beforehand by customers themselves directly contacting staff members ahead-of-time arrangements made accordingly based upon specific needs/preferences expressed explicitly communicated clearly upfront expectations set mutually agreed terms conditions outlined transparently beforehand ensuring smooth seamless experience overall satisfaction guaranteed every step way throughout entire process journey together collaboratively working towards achieving common goal shared vision success partnership built trust mutual respect understanding cooperation teamwork spirit harmony unity solidarity inclusivity diversity equity equality fairness justice compassion empathy kindness generosity gratitude appreciation recognition acknowledgment celebration joy happiness positivity optimism hope inspiration motivation encouragement support guidance mentorship leadership innovation creativity 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