A luxury Hotel with 100% private hot spring water, offering views of Kobe Port and Mount Rokko.

Experience the unparalleled luxury of Kobe Bay Sheraton Hotel & Towers, a Michelin Guide 4 Pavilion (highest level of comfort) luxury hotel that embodies the premium quality unique to the world-renowned Sheraton brand. Upholding the spirit of over 400 Sheraton Hotels across 75 countries, we welcome guests from around the globe with carefully curated services and tastes. Prioritizing authenticity, we offer spaces and services inspired by human hospitality, delivering both an international hotel’s prestige and a sense of serene comfort. Located on Rokko Island, a maritime city surrounded by lush greenery from the Rokko mountain range and sparkling sunlight over Kobe Bay, indulge in an elegant stay filled with global luxury and beauty. Enjoy your bayside hotel life to your heart's content at this exquisite destination.

  • This was our fourth stay.This time, we stayed as two families to celebrate my mother’s 80th birthday.They arranged connecting Rooms for us, and we had a lively and wonderful time together.In the Room, they left a congratulatory message and sweets for the occasion.And at dinner, they surprised us with a cake topped with lit candles.We were truly moved by such thoughtful hospitality.It became an unforgettable birthday for my mother.The Onsen was also incredibly relaxing—this is a Hotel we truly love.

    megurin1234 3/12/2026
  • We stayed here for a trip to Kobe as a couple. From check-in, the staff made a great impression, and our Room was comfortable with a wide selection of amenities, making for a wonderful Hotel stay. We enjoyed a course dinner at the top-floor restaurant; the service was excellent and the food was delicious. We also appreciated being able to enjoy alcohol freely in the club lounge while taking in Kobe’s night views. What surprised us most was the Onsen bath inside the Hotel—relaxing and impressive, with a large public bath on par with a Ryokan. This is a Hotel we would definitely like to stay at again.

    チカコの夫 3/6/2026

Facilities and Services

See All
  • Hot spring
  • Room with Open-Air Bath
  • Spa facility
  • Fitness
  • Accessibility
Open-air bath / Free-flowing hot spring / Large public bath / Private bath / Sauna / Within a 5-minute walk from the station / Within a 5-minute walk to the convenience store. / Indoor pool / Room service
IN15:00~24:00
OUT12:00
Number of rooms267 rooms
PetNot allowed
Your childPermitted

[Short Stay] Check-in at 6:00 PM, check-out at 9:00 AM for a great deal! Enjoy a relaxing time in our natural Onsen with 100% private hot spring source.

IN 18:00~24:00
OUT 09:00
No meals ; 2 peopleTax included¥14,720
(USD 92.72)

【Late Check-In】Exclusive deals for check-ins after 18:00! Enjoy 100% natural Onsen from our private source.

IN 18:00~24:00
OUT 12:00
No meals ; 2 peopleTax included¥16,560
(USD 104.31)

[Short Stay] Check-in at 6:00 PM, check-out at 9:00 AM for a great deal! Enjoy a relaxing time in our natural Onsen with 100% private hot spring source.

IN 18:00~24:00
OUT 09:00
No meals ; 2 peopleTax included¥15,520
(USD 97.76)

【Late Check-In】Exclusive deals for check-ins after 18:00! Enjoy 100% natural Onsen from our private source.

IN 18:00~24:00
OUT 12:00
No meals ; 2 peopleTax included¥17,460
(USD 109.98)
Apr 2020Renovated
  • Double
  • 28㎡
  • Capacity 1~2 people

[Short Stay] Check-in at 6:00 PM, check-out at 9:00 AM for a great deal! Enjoy a relaxing time in our natural Onsen with 100% private hot spring source.

IN 18:00~24:00
OUT 09:00
No meals ; 2 peopleTax included¥17,280
(USD 108.84)

【Late Check-In】Exclusive deals for check-ins after 18:00! Enjoy 100% natural Onsen from our private source.

IN 18:00~24:00
OUT 12:00
No meals ; 2 peopleTax included¥19,440
(USD 122.45)

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Hotel Popular For Public Bath

Pregnancy-Friendly Accommodation

Relaxing Japanese-Style Accommodation

Historic Stays

Introduction of the Accommodation

Kobe Rokko Onsen "Hamaizumi"

A luxurious hot spring facility featuring 100% natural Onsen water sourced directly from the grounds of Kobe Bay Sheraton Hotel & Towers, located on the resort-like Rokko Island with stunning views of Kobe Port and Mount Rokko. The Kobe Rokko Onsen, rich in sodium-chloride and flowing abundantly at up to 400 liters per minute from a depth of 1,600 meters underground, boasts a high temperature of 56.5°C. Known for its benefits in alleviating neuralgia, joint pain, fatigue recovery, atopic dermatitis, and cold sensitivity, it also offers excellent heat-retention properties.

Onsen

Experience the luxurious "Kobe Rokko Onsen Hamaisumi," newly opened at Sheraton Square, where you can enjoy a relaxing indoor bath, an open-air bath with refreshing breezes, and a post-bath lounge equipped with a warm lounge and healing salon. For those seeking private moments, such as couples or families, we also offer private Onsen options. Indulge in the finest 100% natural hot spring water sourced directly from Kobe's coastal area. [Information] The facility is unavailable daily from 10:30 AM to 12:30 PM and every Tuesday from 9:30 AM to 4:30 PM due to cleaning. Additionally, there may be days when operations are suspended for regular maintenance or equipment inspections. Please check the "Kobe Rokko Onsen Hamaisumi Closure Dates" notice below for details on affected dates. We sincerely apologize for any inconvenience caused and appreciate your understanding and cooperation. *The esthetic salon "Winback SPA PRISME," Thai traditional massage "Bankunmei," and nail salon "Salon de Sophia" operate as usual.

Onsen

【Business Hours】 For accommodation guests: 6:00 AM - 12:00 AM For day-use guests: 12:30 PM - 9:00 PM *Sauna and hot couch are available until 10:00 PM. 【Usage Fees】 Adults: ¥2,800, Ages 3-6: ¥1,000, Ages 7-12: ¥1,500 *Guests who spend over ¥2,000 at the restaurant or bar, Sheraton Island Club members, Marriott Bonvoy members, and residents of Higashinada Ward can enjoy a special rate of ¥2,000 (adults). Accommodation guests can use the facility for free during their stay (excluding certain plans and groups). *The above fees include tax and service fee. *Children under the age of five are allowed to accompany adults for bathing. 【Amenities】 At "Hamaizumi," we provide the following amenities: ・Bath towel ・Hand towel ・Body soap ・Shampoo ・Conditioner ・Peeling gel ・Cleansing oil (available in women's bath only) ・Face wash foam ・Lotion ・Emulsion ・Hair tonic

Spa Living Lounge

Post-bath Lounge (photo left)

The spacious post-Onsen relaxation area features a healing salon for your comfort, as well as a warm lounge with a central fireplace where you can also enjoy yoga and stretching.

SpaLiving (photo right)

Adjacent to Kobe Rokko Onsen "Hamaizumi," the health-themed "SpaLiving" offers a relaxing post-bath space equipped with a self-medical check corner where you can measure body composition and vascular age, as well as massage chairs. Enjoy refreshing yourself from the inside out after your bath with acerola drinks or ion water while reading your favorite book. This facility is exclusively available for guests staying on the spa-connected floors (Club Floor, Spa Floor, Ladies' Floor, Preferred Floor). [Operating Hours] 12:30 PM - 12:00 AM *On Tuesdays: 4:30 PM - 12:00 AM *During regular maintenance: 6:00 PM - 12:00 AM

The Club Floor, known as the "Hotel within a Hotel"

Located on the upper floors of the Hotel, enjoy exceptional services and hospitality including check-in at a private desk and tailored food and free drinks in an exclusive lounge. Take in panoramic views of the Rokko mountain range, Kobe, Ashiya, and Nishinomiya. On the open-air terrace deck, feel the refreshing sea breeze and crisp air from Rokko. Indulge in a fulfilling Hotel life tailored to your desires.

Exclusive Lounge
Exclusive Lounge

Guests staying on the Club Floor, equipped with an exclusive lounge and front desk, can enjoy a variety of complimentary services. ■ Club Lounge Business Support ■ - Wi-Fi access, internet-connected computers, copy, fax, and printing services *Additional equipment such as laptops is also available for rental ■ Exclusive Check-in Desk ■ Check-in at the Club Lounge's dedicated desk. Enjoy soothing music and stunning views befitting the special floor while completing your check-in/check-out process comfortably seated. ■ Fitness & Sports "The Bay Club" ■ 7:00 AM - 10:00 PM (Last entry at 9:00 PM) *Gym open 24 hours Enjoy complimentary access during your stay to "The Bay Club," featuring an indoor pool, training gym, bath facilities, showers, and sauna. ■ Room Services ■ - Coffee machine, mineral water bottles, original pajamas, newspapers, free video-on-demand service ■ Exclusive Amenities for the Club Floor ■ Enhance your hotel experience with premium amenities such as soft towels, shampoo & conditioner sets, ladies' kits. A trouser press is also provided in each room.

Sample Meals

The Club Lounge, exclusively for guests staying on the club floor located on the 19th floor, offers a relaxing space with stunning views from the upper floors. Enjoy coffee, tea, juice, and other beverages while reading magazines or books about Kobe. During twilight time before dinner, indulge in complimentary liqueurs and hors d'oeuvres at your leisure. *All services below are free (self-service). Operating Hours: 7:00 AM - 10:00 PM - Check-in and check-out are handled at the Club Reception on the 2nd floor. - Breakfast is served as a buffet at the terrace restaurant "Garden Café." - Evening service is temporarily unavailable. *Children of elementary school age or younger may use the lounge until 8:00 PM only. *Please refrain from wearing yukata or Onsen slippers in the Club Lounge. ■ Club Lounge Facilities ■ - Wi-Fi access & internet-connected computers available - Various newspapers & magazines provided - Complimentary drinks (coffee, tea, soft drinks available anytime) ■ Breakfast (7:00 AM - 10:00 AM) ■ Enjoy a healthy continental breakfast in a relaxed atmosphere at the Club Lounge. *Temporarily served as a buffet at "Garden Café." ■ Tea Service (7:00 AM - 10:00 PM) ■ Coffee, tea, juice along with baked goods and nuts & dried fruits are available. ■ Twilight Service (6:00 PM - 8:00 PM) ■ Savor beer, wine, cocktails along with one plate of cold hors d'oeuvres per guest. ■ Evening Service (8:00 PM - 9:00 PM) ■ Brandy, port wine, Scotch whisky, bourbon whiskey, wine as well as juice and coffee/tea accompanied by snacks are offered. *Children of elementary school age or younger may use this service until 6:00 PM only.

Restaurant
Restaurant

Enjoy a delightful time at Kobe Bay Sheraton with a variety of Cantonese dishes made from fresh ingredients, original French cuisine, and a teppanyaki restaurant on the hotel's top floor where you can savor seafood and premium Japanese black wagyu beef while overlooking Osaka Bay.

Room Example
Room

The interior design reflects European tradition with a modern touch in a neoclassical style. Each of the 267 uniquely designed guest rooms is equipped with high-quality amenities. The Deluxe Twin rooms, in particular, feature a shower booth and a dedicated vanity space for added comfort.

Universal Studios Japan®

Kobe Bay Sheraton Hotel & Towers is an Associate Hotel of Universal Studios Japan. It takes 25 minutes to the park by direct bus.

Directions from the Hotel to Universal Studios Japan™
Winback SPA PRISME
[IKYU.com Spa] Winback SPA PRISME

PRISME, meaning "prism" in French, refers to a multifaceted object that creates rainbows. A rainbow symbolizes a collection of unique colors and individuality, with the prism revealing its unknown beauty. Experience ultimate relaxation through our exclusive hand care treatments using high-quality oils.

Reserve your luxurious spa experience in a carefully selected premium space here.

Facilities and Equipment of Accommodation

  • The room
    The room
  • Restaurant
    Restaurant
  • Facilities & Services
    Facilities & Services

Notice from the Accommodation

  • Laundry Lounge "Laverie Salon"

    [Grand Opening March 20, 2026] Laundry Lounge “Laverie Salon”

    A new space for getting ready during your stay, the “Laverie Salon,” opens this spring.

    Exclusive to staying guests, this salon features three self-service washer-dryers and a shoe-shine machine. While you wait for your laundry, you can browse books from the library and relax with a drink.

    ■ Hours: 24 hours (24H)

    ■ Facility: 3 washer-dryers, shoe-shine machine, vending machine

    ■ Fees:
     Wash & Dry (Standard) 3 kg / 120 min: JPY 800
     Wash & Dry (Small Load) 1.5 kg / 90 min: JPY 600
     Wash Only 6 kg / 30 min: JPY 500
     Additional Drying 3 kg / 30 min: JPY 200

    * Payment by cash or cashless payment (app supported)
    * This space is available exclusively to staying guests.
    * Our standard Hotel laundry service is also available.
    * Reservations are not accepted.

  • Kobe Rokko Onsen 'Hamaizumi'

    Notice of Scheduled Maintenance for Kobe Rokko Onsen “Hamasen”

    Kobe Rokko Onsen “Hamasen” conducts Facility inspections four times a year.
    We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation.


    [2026] *Scheduled four times per year
    Dates/Times:
    ■ Tue, 2026/1/20: Unavailable from 5:30 a.m. to 6:00 p.m.

    ■ Tue, 2026/4/14: Unavailable from 5:30 a.m. to 6:00 p.m.

    ■ Tue, 2026/7/14: Unavailable from 5:30 a.m. to 6:00 p.m.

    ■ Tue, 2026/10/20: Unavailable from 5:30 a.m. to 6:00 p.m.


    [2027] *Scheduled four times per year
    Dates/Times:
    ■ Tue, 2027/1/19: Unavailable from 5:30 a.m. to 6:00 p.m.

    ■ Tue, 2027/4/13: Unavailable from 5:30 a.m. to 6:00 p.m.

    ■ Tue, 2027/7/13 : Unavailable from : .m

    ■ Tue, /10/: Unavailabl fr m : .m t : .m


    *Please note that the esthetic salon “Winback SPA PRISME,” Thai traditional massage “Bankunmei,” and nail salon “Salon de Sophia” may also be closed on these dates.

    *Maintenance dates are subject to change.

Basic Information

Card information
VISA / MASTER / JCB / AMEX / DINERS / UnionPay / Debit card
Pets
Not allowed
Breakfast6:30–10:30 Buffet menu: Adults ¥4,427 / Children ¥2,530
Your child
You can stay.
*A nursing room is available. 8:30–20:30 (Equipped with a changing table, dedicated trash bin, hot water pot, and microwave) *Baby cots are available free of charge. *If you make a Reservation under a breakfast-included Plan, breakfast is free for children up to the same number of adults in your party.
Room service
Available for use
Breakfast Menu: 7:00–11:00 Dinner Menu: 17:00–20:30
Common amenities
  • ○ Shampoo · conditioner
  • ○ Body soap · soap
  • ○ Towel · Bath towel
  • ○ Body towel · sponge
  • ○ Toothbrush set
  • ○ Comb · Brush
  • ○ Shower cap
  • ○ Hair dryer
  • ○ Shaving
  • × Shaving Gel/Foam
  • × Bath additives
  • × Yukata
  • × Nightwear
  • × Bathrobe
  • ○ Slippers
  • × facial cleanser
  • × Toner
  • × Lotion
  • × Makeup remover
  • ○ Cotton swab
  • ○ Cotton
  • × Clothing deodorizing spray
  • ○ Refrigerator
  • × Minibar
  • ○ Electric kettle
  • ○ Tea set (free)
  • ○ Television
  • × Safe
  • × Scale
  • × Trouser press
  • × Free morning edition
  • × Pay-per-view broadcast
  • ○ Satellite broadcasting
  • ○ Video on Demand
  • ○ Radio
  • × CD player
  • × DVD player
  • × Blu-ray player
  • × Speakers for portable audio
  • × In-room PCs and tablets
Facilities and Features
  • ○ Hot spring
  • ○ Rooms with open-air baths available
  • ○ Open-air bath
  • ○ Free-flowing hot spring
  • ○ Large public bath
  • ○ Private bath
  • ○ Sauna
  • × Ganbanyoku (rock bathing)
  • ○ Within a 5-minute walk from the station
  • ○ Within a 5-minute walk to the convenience store.
  • ○ Indoor pool
  • × Outdoor pool
  • × Pet-friendly
  • ○ Spa facility
  • ○ Fitness
  • × Free shuttle service
  • × Shuttle Service (Paid)
  • ○ Room service
  • × Room Service Available 24 Hours
  • ○ Barrier-free
  • × Childcare services
Indoor pool
Available period
---
Business Hours
07:00~21:30
Final admission time
21:00
Fee(Guest)
Paid ¥2,200
Fee(Non-guest)
---
Children's pool
None
Age restriction
Children aged 0–11 must be accompanied in the pool by a swimmer aged 18 or older. Children aged 12–17 must be accompanied by an adult aged 18 or older.
Pool shape
Rectangular
Pool size
Length 20m
Width 8m
Open year-round *Closed: The third Wednesday of every month *All prices include 10% consumption tax. *Lockers, baths, sauna, and powder room are available. Guests under 16 are not permitted to use the sauna. *During special periods only (Golden Week, Obon holidays, and the New Year holiday period), the adult pool fee is JPY 3,300 (tax included).
Esthetic Massage
Available
■Esthetic Salon “WINBACK SPA PRISME” ・Hours: 12:30–22:30 (last appointment 21:30) ■Thai Traditional Massage “BANGKOK MEI” ・Hours: 12:30–22:30 (last appointment 21:30) *Business days and hours are subject to change. For details, please visit the official website.
Fitness gym
Business Hours
07:00~22:00
Final admission time
21:00
Fee(Guest)
Paid ¥2,200
Fee(Non-guest)
---
Age restriction
Guests under 20 years old are not permitted to use the fitness gym. Guests under 16 years old are not permitted to use the sauna.
*Closed: The 3rd Wednesday of every month *All prices include 10% consumption tax. *Lockers, baths, sauna, and powder room are available. *During special periods only (Golden Week, Obon holidays, and the year-end/New Year holidays), the adult training gym fee is JPY 3,300 (tax included). *Operations may be suspended due to Facility maintenance. For details, please check the official website.
Public Bath
The number of Public Bath
2
Business Hours
06:00~24:00
Hot spring
Available
Free-flowing
Available
Milky hot spring water
Available
Additional Information
100% natural hot spring
Remarks
■Kobe Rokko Onsen “Hamasen”■ *Closed for cleaning from 10:30 to 12:30. *Day-use guests may use the Onsen from 12:30 to 21:00. [Fees] Adults: JPY 2,800 / Ages 3–6: JPY 1,000 / Ages 7–12: JPY 1,500 *The open-air bath is also available. *Except for certain special accommodation plans, staying guests may use it free of charge. *Operations may be suspended due to Facility maintenance. For details, please check the official website.
Open-air bath
The number of Open-air bath
2
Business Hours
06:00~24:00
Hot spring
Available
Free-flowing
Available
Milky hot spring water
Available
Additional Information
100% natural hot spring
Remarks
Kobe Rokko Onsen “Hamasen” * Closed for cleaning from 10:30 to 12:30. * Closed every Tuesday from 9:30 to 16:30 for scheduled cleaning. * Day-use guests may enter from 12:30 to 21:00. Admission Fees: Adults ¥2,800 / Ages 3–6 ¥1,000 / Ages 7–12 ¥1,500 * The large public bath is also available. * Overnight guests can use the Onsen free of charge, except with certain special accommodation Plans. * Operations may be suspended due to Facility maintenance. Please check the official website for details.
Private bath
The number of Private bath
2
Business Hours
06:00~24:00
Hot spring
Available
Free-flowing
Available
Milky hot spring water
Available
Additional Information
100% natural hot spring
Remarks
■Private Onsen “Nagomi-yu” 60 minutes: ¥5,500 (tax included) *Available to overnight guests only ■Private sauna with open-air bath “Towa-Nagi” 70 minutes: ¥16,500 (tax included) 90 minutes: ¥19,800 (tax included) *Available to overnight guests only
Room with Open-Air Bath
Hot spring
Available
Free-flowing
None
Milky hot spring water
Available
Additional Information
100% natural hot spring
Remarks
Spring quality and benefits

※Regarding the notation of "Gensen Kakenagashi"
In some facilities, heating or adding water for temperature adjustment may be performed. Additionally, please note that in some parts of the facility, the hot spring water may not be free-flowing from the source. For more details, please contact each facility.

SaunaAvailable
Hot stone spaNone
Others[Accepted E-Money Payments] ・PayPay ・Alipay ・d Payment ・Merpay ・au PAY

Reviews

Overall Score
4.38
Good (408)
  • Rooms & Amenities
    4.39
  • Facility
    4.37
  • Hospitality & Service
    4.32
  • Meals
    4.30
  • Onsen & Bath
    4.59
  • Satisfaction
    4.33

*Reviews that have been translated from Japanese.*

*Showing only reviews from 一休.com (Japanese) and Yahoo!トラベル.*

Access Information

Address
Hyogo Prefecture2-13 Koyocho Naka, Higashinada-ku, Kobe City
TEL:+81-78-857-7000

■By Car
Approx. 10 min from the Hanshin Expressway Kobe Line “Uozaki” or “Maya” ramps
Approx. 2 min after exiting the Harbor Highway
Approx. 2 min from the Hanshin Expressway Bayshore Line “Rokko Island Kita” ramp
Approx. 57 min from Kansai International Airport
Approx. 40 min from Osaka International Airport
Approx. 25 min from Kobe Airport
*Hotel parking: capacity for 180 vehicles

■JR (Japan Railways)
Get off at Sumiyoshi Station (approx. 20 min from Osaka Station, approx. 15 min from Sannomiya Station), then transfer to the Rokko Liner (approx. 8 min)

■Hanshin Railway
Get off at Uozaki Station (approx. 23 min from Umeda Station, approx. 15 min from Sannomiya Station), then transfer to the Rokko Liner (approx. 6 min)

■Rokko Liner
Get off at Island Center Station; about a 1-minute walk to the left of the ticket gates

■Shinkansen (Bullet Train)
Approx. 20 min by taxi from Shin-Kobe Station

■Airport Limousine Bus
Direct service: Kobe Airport ⇔ Hotel
Direct service: Kansai International Airport ⇔ Hotel

■City Bus Routes

Approx. 26 min from Shinkansen “Shin-Kobe Station”
Approx. 18 min from the south side of JR Kobe Line “Sannomiya Station”
Approx. 20 min from Hankyu Railway “Mikage Station”
Approx.17minfrom Hanshin Railway "Mikage station"
For details on schedules and bus stops, please contact us in advance .

Parking Information
Fee
Free for guests
Parking time
Guests staying overnight receive free parking for up to 24 hours per night.
Parking space
Overall length --- Vehicle width ---Vehicle height 2 m
Number of parking spaces
180 cars available Outdoor mechanical
Valet service
Unavailable
Parking fee: Free for 24 hours per night of stay

If you spend JPY 2,000 or more at the restaurant/bar, parking is free for 2 hours; if you spend JPY 10,000 or more, parking is free for 5 hours.

If using the parking lot only:
First hour: JPY 400 (the first 30 minutes are free)
Thereafter: JPY 200 per additional 30 minutes
*7:00 a.m. - 12:00 midnight: maximum JPY 900
*12:00 midnight - 7:00 a.m.: maximum JPY 1,000

Pickup and drop-off information
Unavailable

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